Return Policy
OUR PROMISE
At Draconer, every piece we craft carries the essence of power, resilience, and precision. We stand by the quality of our products and the trust of our customers. If your order does not meet your expectations, we are here to assist with Returns, Exchanges, or Repairs.
📧 Contact: draconeroriginal@gmail.com
RETURNS
GENERAL RETURNS
⚔ Draconer accepts returns within 7 days from the delivery date.
⚔ Products must be unused, in their original condition, and in original packaging.
⚔ Customers are responsible for return shipping costs unless the item is defective.
DEFECTIVE PRODUCTS
🛡 If you receive a defective product, contact us within 7 days of delivery at draconeroriginal@gmail.com.
🛡 We will cover all return shipping costs for defective items.
🛡 After 7 days, we cannot offer refunds or exchanges.
NON-REFUNDABLE CASES
❌ Returns sent to the wrong address or without prior authorization.
❌ Returns using Cash on Delivery (COD).
REFUND PROCESS
🛡 Refund Method: Refunds will be issued to the original payment method.
🛡 Processing Time: Up to 7 business days after receiving the returned product.
🛡 Refund speed depends on your payment provider.
RETURN INSTRUCTIONS
1️⃣ Initiate the Return: Contact draconeroriginal@gmail.com with your order details.
2️⃣ Secure Packaging: Ensure all items, accessories, and original packaging are intact.
3️⃣ Ship the Product: Use the return address provided by our support team.
📌 Customers cover return shipping costs unless the return is due to a defect or our error.
Draconer – Where Shadows Hold Power. 🔥