Shipping Policy

  1. Shipping Methods

    Standard Shipping: Draconer offers two shipping options for all orders: standard shipping and express shipping. We strive to deliver your order as quickly as possible.

    Number of Packages: Orders containing multiple items may be shipped in separate packages due to weight or packaging volume limitations.

    Order Processing

    • Order Confirmation: Once you place an order, you will receive an order confirmation email with your purchase details. Please review it carefully to ensure accuracy.
    • Processing Time: Orders typically ship within 4 days if all items are in stock, sometimes even faster. However, during peak seasons (holidays or new product launches), processing may take a few extra days.

    Where Does Draconer Ship To?

    We currently ship to 76 countries (if you can successfully place an order, we can ship to your address).

    💡 Note: Some products may have shipping restrictions due to local laws, hazardous materials, oversized items, or specific addresses that certain carriers cannot deliver to.

    Tracking Orders

    • Tracking Number: Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your package.
    • Tracking Information: Please allow some time for tracking details to update after receiving your tracking number.

    Shipping Costs

    • Shipping Fees: Draconer offers free shipping in many regions. Shipping costs are calculated based on the selected shipping method and destination. The final shipping fee will be displayed at checkout before you complete your purchase.

    Shipping Delays

    • Unforeseen Circumstances: Draconer is not responsible for shipping delays caused by factors beyond our control, such as weather conditions, carrier disruptions, or natural disasters.
    • Customer Support: If you experience a significant shipping delay or have concerns about your order, please contact our support team at draconeroriginal@gmail.com.

    Address Accuracy

    • Delivery Address: Customers are responsible for providing an accurate and complete delivery address at checkout. Draconer is not responsible for lost or misdelivered packages due to incorrect addresses.

    Delivery Issues

    • Missing or Damaged Items: If your order arrives with missing items or is damaged in transit, please contact us within 7 days of delivery at draconeroriginal@gmail.com for assistance.

    Order Cancellations

    • If you wish to cancel an order, please contact us as soon as possible.
    • If your order has not been shipped yet, we will cancel it and issue a full refund.
    • Orders cannot be canceled once they have been shipped.

    Changes to This Policy

    Draconer reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon being posted on our website.